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Office Procedures - Level 1
COURSE INTRODUCTION:- This Level One course will assist students in learning and practicing important office procedures such as basic banking, records management, postal and courier services, telephone and fax services and how to deal with the public. OF INTEREST TO :- Those who plan to work in an office environment. COURSE AIM:- To familiarize the participant with the basic functions required in an office. COURSE CONTENT: Lesson 1: Current Account Deposit Slips; Cheques with Stubs; Reconciling the Bank Statement; Petty Cash; Banking Terms. Lesson 2: Additional Banking Terms; Recognizing Commonly Misspelled Words; Words that are Difficult to Distinguish Between; Capitalization Rules; Punctuation; Writing Numbers; Listening Skills. Lesson 3: Alphabetic Filing Rules; Filing Equipment; Filing Supplies; Filing Systems; Filing Procedures; Records Management Terms. Lesson 4: Business English Review; Records Management Terms; Recognizing Commonly Misspelled Words; EI and IE Words; Capitalization Rules; Suffixes and Word Endings; Punctuation; Editing; Listening Skills. Lesson 5: Postal Services; Special Mail Services; Postal Rates; Postal Codes; Zip Codes; Incoming Mail; Outgoing Mail; Courier and Messenger Services Lesson 6: Business English Review; Postal, Courier and Messenger Service Terms; Recognizing Service Terms; Recognizing Commonly Misspelled Words; Words that are Difficult to Distinguish Between; Writing Numbers; Punctuation; Editing; Listening Skills Commonly Misspelled Words; Words that are Difficult to Distinguish Between; Making Words Plural; Gender Usage; Punctuation; Editing; Listening Skills. Lesson 7: Telephone Equipment and Systems; The Telephone Directory; Telephone Services; Making Business Telephone Calls; Handling Incoming Business Telephone Calls; Facsimile Services . Lesson 8: Business English Review; Telephone and Fax . Lesson 9: Qualities of an Effective Office Employee; Handling the Office Telephone System; Dealing with Business Visitors; Review of Lessons Seven and Nine Lesson 10: Business English Review; Dealing with the Public Terms; Recognizing Commonly Misspelled Words; Words that are Difficult to Distinguish Between; Abbreviations; Editing; Listening Skills. COURSE NOTES:- Course material is provided as an ongoing reference. A certificate is issued upon the student’s completion of the course and on attaining a pass mark of 75% or higher for the final assessment.
Courses Start every Monday We are open weekdays, one evening and Saturday mornings. Flexi-Time Self-Paced, Pick-'n-Mix Training. Our Exclusive System allows you to learn at your own pace within your own flexible, time commitments. There is no need to keep pace with other students Set your own schedule; You can create a schedule that lets you accommodate your job, your family and other time commitments. Financial arrangements available or use our Time Payment Plan. WINZ funding may be available - conditions apply. |
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