TNT

Manal Taoube, Contact Centre Manager based at TNT’s Mascot Head Office, was named the Trainee of the Year and wascommended by judges for her commitment towards training and career development.

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Taoube is currently completing The Academy of Learning’s (AUS) Frontline Management Certificate, a management training program. She is also a registered trainee with the NSW Department of Education and the New Apprenticeship Centre.

Paul Hillman, TNT Schedule Administrator at TNT’s Mascot depot, was a finalist in the same category.

“It is a remarkable achievement to have two staff members recognised for their hard work and dedication,"

Roger Corcoran

TNT honoured in NSW transport awards

Wednesday, 21 June 2006

Yesterday we attended our first training session - I have to admit I was not looking forward to sitting and listening / learning for 3 hours - in fact I was dreading it! However, from the minute Vicki walked in and starting talking - my opinion changed.

She is a fantastic teacher with a great personality. The time flew by and the whole time was fun. She presented in a way that involved us all voicing our opinions and she listened to us - she told us "there is no such thing as a wrong answer - because it is your opinion and what you believe in" - this automatically boosted esteem and made people feel at ease.

I can't wait for the next session.

  “The Academy of Learning (AUS) training sessions seem to be having a profound effect in the area of sales. The combined domestic and international revenue converted this week is almost double from the same week last year"

TNT Customer Service Bulletin (Week 32) 2004

William Street Call Centre

“We thoroughly recommend the Academy of Learning (AUS) to all employers considering training programs. The trainers & administration staff at Academy of Learning are wonderful people that become strategic partners in your business”

Liz Diles, Call Centre Manager

Lion Nathan Ltd.

“I would highly recommend Academy of Learning (AUS) to any company looking to provide their call center with a training program that is not only nationally recognised but is flexible and fun”

Vikki Jefferey,Customer Service Manager

Hunter Douglas (Luxaflex)

“The feedback from my staff indicates that they are finding the course material an excellent resource as well as tools they can now incorporate into their skill set to further benefit their career”

Michelle Cox, National Customer Service Manager