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Call Centre Qualification - 15 Weeks

This course is designed for anyone who is interested in the Call Centre field of work. It will give you an understanding of the industry, teach you techniques of how to conduct telemarketing sales and provide you with in-depth practical and theoretical knowledge about Call Centre equipment and technology. Whether you are looking for a management or entry level position, hoping to work freelance or building a career within an organisation, this course provides you with the knowledge & skills you will need. 

COURSE CONTENT:

- Keyboarding

- Intro to Personal Computers

- Windows Level 1

- MS Word Level 1

- MS Excel Level 1

- MS Access Level 1

- MS-Outlook Level 1

- Business Correspondence 1

- Customer Service

- Team Dynamics and Personal Development

- Call Centre - Industry Overview

- Call Centre - Equipment & Technology

- Call Centre - Telephone Sales

- Call Centre - Career Options & Opportunities

- Telephone Communication Skills 

 

 Courses Start every Monday

We are open weekdays, one evening and Saturday mornings.

Flexi-Time Self-Paced, Pick-'n-Mix Training. Our Exclusive System allows you to learn at your own pace within your own flexible, time commitments. There is no need to keep pace with other students

Set your own schedule; You can create a schedule that lets you accommodate your job, your family and other time commitments.

Financial arrangements available or use our Time Payment Plan.

WINZ  funding may be available  - conditions apply.

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