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Contact Centre - Telephone Sales

 COURSE INTRODUCTION:-

This course is designed to help people who are currently working or are planning to work in a Contact centre, increase their telephone sales skills. It covers many of the sales techniques common in all sales areas but focuses mainly on the skills and techniques unique to telephone sales.

This course teaches you that selling is a skill that can be easily learned, provided you do the necessary work. If you regularly practice using the skills you learn in this course, you will become a more effective telephone sales agent and reap the rewards that come with it.

The tasks and activities in this course are designed to not only help you learn the telephone sales skills essential to being an effective Contact centre agent, but also to help you make them part of your skill base.

OF INTEREST TO :-

Those who are currently working or plan to work in a Contact centre environment.

COURSE AIM:-

To provide an overview of the skills and techniques unique to telephone sales, especially in the Contact centre industry.

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COURSE CONTENT:- 

Lesson 1: What Motivates People to Buy?; Successful Selling

Lesson 2: Stages of the Sales Process;

Stage 1–The Opening; Stage 2–Qualifying;

Stage 3–Transition;

Stage 4–Presenting;

Stage 5–Closing the Sale;

Stage 6–Concluding the Contact;

Stage 7–After-Sales Service

Lesson 3: The Basic Concepts; Benefits of Time Management; Keeping Track of Time; Setting Goals; Planning; Increasing Telephone Efficiency; Dealing with Uninvited Visitors; Avoiding Workplace Clutter; Handling Administrative Work

Lesson 4: Learning About Objections; How to Handle Objections

Lesson 5: Upselling; Cross Selling; Underselling

COURSE NOTES:-

Course material is provided as an ongoing reference.

A certificate is issued upon the student’s completion of the course and on attaining a pass mark of 75% or higher for the final assess

 Courses Start every Monday

We are open weekdays, one evening and Saturday mornings.

Flexi-Time Self-Paced, Pick-'n-Mix Training. Our Exclusive System allows you to learn at your own pace within your own flexible, time commitments. There is no need to keep pace with other students

Set your own schedule; You can create a schedule that lets you accommodate your job, your family and other time commitments.

Financial arrangements available or use our Time Payment Plan.

WINZ  funding may be available  - conditions apply.

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