|
|
|||
|
|
|||
|
|
|
Contact Centre - Career Options & Opportunities COURSE INTRODUCTION:- This course focuses on the variety of career options and opportunities available to those with Contact centre skills. This course will enhance the research you have already considered as you embark upon the career of a Contact centre representative. The primary focus is on career paths for customer service representatives; marketers of products and services; reservation attendants in world-wide travel, tourism, and hospitality organizations; account services representatives; customer service agents for insurance, banking, and credit agencies; telemarketing researchers and public opinion data collectors; and government information specialists. The course combines theoretical, how-to information with hands-on, practical applications. You will be required to draw on your own knowledge and experience; to research, organize, and analyse information relating to career options and opportunities; and to make decisions about your own proposed career path. During the course, you will develop and apply such skills as researching; self-assessment; setting goals; developing job search strategies; using planning and organizing tools; maintaining records; networking; problem solving; and decision making. At the end of this course, you will have planned a long-term employment strategy based on a good understanding of the hiring requirements, salary ranges, career paths, and skill sets required for a variety of Contact centre jobs. OF INTEREST TO:- Those who are interested in the Contact centre industry. COURSE AIM:- To provide an overview of the career options and opportunities available for Contact centre agents. COURSE CONTENT:- Lesson 1: The Big Picture; Where the Jobs Are ; Employers Lesson 2: Identifying What You Value ; Identifying Your Learning Style; Identifying Looking at Career Paths and Options; Your Preferred Working Environment; Establishing Career Goals Lesson 3: Assessing Your Skills; Matching Your Skills to Your Career Goals Lesson 4: Getting the Right Job; Keeping the Job COURSE NOTES:- Course material is provided as an ongoing reference. A certificate is issued upon the student’s completion of the course and on attaining a pass mark of 75% or higher for the final assessment.
Courses Start every Monday We are open weekdays, one evening and Saturday mornings. Flexi-Time Self-Paced, Pick-'n-Mix Training. Our Exclusive System allows you to learn at your own pace within your own flexible, time commitments. There is no need to keep pace with other students Set your own schedule; You can create a schedule that lets you accommodate your job, your family and other time commitments. Financial arrangements available or use our Time Payment Plan. WINZ funding may be available - conditions apply. |
|
|
