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Business Verbal Communications

COURSE INTRODUCTION:

The Business Verbal Communication course is designed to introduce students to the primary aspects of successful verbal communication in a business context.  Students will develop and implement an action plan for continuously improving their own verbal communication skills. They gain practical knowledge about business communications that can be applied in real-world scenarios.

In this course, students learn to identify and work toward excellent verbal interaction, whether through speaking, listening, asking questions, conducting or participating in meetings, or conversing on the telephone. Students have ample opportunity to apply the concepts learned by completing tasks and exercises in the course.

OF INTEREST TO:-

Business people in any profession that requires effective and professional verbal interaction .

COURSE AIM:-

To provide the skills and techniques necessary for effective and professional verbal interaction in a business context.

COURSE CONTENT:

Lesson 1: Verbal Communication as an Essential Element of Success, Focusing on Success, Communicating in the 21st Century

Lesson 2: Developing Self-Awareness, Identifying Your Objective, Techniques of Top Performers

Lesson 3: Features of Spoken Language, The Three Principal Speaking Styles, Delivering Your Words with Confidence

Lesson 4: The Importance of an Effective Speaking Style, Winning Arguments, Strategies for Developing Your Public Speaking Skills

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Lesson 5: What is Effective Listening, Active Listening Skills, Preparing for Questions and Answers (Q&A)

Lesson 6: Opening a One-on-One Meeting, Handling Problems, Closing the Meeting Successfully

Lesson 7: Getting the Most Out of Your Telephone Speaking Voice, Building Your Telephone Communication Skills, Using Voicemail and Conference Calling Effectively

Lesson 8: Dealing With Difficult Situations and Customers on the Telephone, Handling Challenging Personalities, Complaints as Feedback Opportunities

Lesson 9: What Do You Want to Accomplish at Your Meeting, Essential Meeting Skills, Leading and Participating Effectively in Meetings

Lesson 10: Building on Successful Communication Skills, Using Your Creativity, The Self-Confidence Circle

Lab Exercise

COURSE NOTES:

Course material is provided as an ongoing reference.

A certificate is issued upon the student’s completion of the course and on attaining a pass mark of 75% or higher for the final assessment.

 Courses Start every Monday

We are open weekdays, one evening and Saturday mornings.

Flexi-Time Self-Paced, Pick-'n-Mix Training. Our Exclusive System allows you to learn at your own pace within your own flexible, time commitments. There is no need to keep pace with other students

Set your own schedule; You can create a schedule that lets you accommodate your job, your family and other time commitments.

Financial arrangements available or use our Time Payment Plan.

WINZ  Funding may be available  - conditions apply.

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