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Business Correspondence Level 1

COURSE INTRODUCTION:

This course places emphasis on the acquisition of skills or style mechanics needed to produce personal and small office correspondence.

The parts of a business letter are examined in detail as well as the guidelines for organizing and writing a letter.

Students will learn how to write inquiry letters, neutral letters, and negative letters. Proper punctuation and proofreading skills are also addressed.

The latter part of the course deals with report styles, organizing report information, and the use of footnotes and bibliographies, proposals and quotations using boilerplates and form layout and design are also covered. 

OF INTEREST TO:

Those who use correspondence in their business or personal affairs.

COURSE AIM:-To expand and upgrade business correspondence skills.

COURSE CONTENT:

Lesson 1: Effective Business Writing; Word Usage; Parts of a Business Letter; Letter and Punctuation Styles; Planning and Organizing a Letter; MS Word Templates

Lesson 2: Positive Letters - Thank You, Acceptance, Confirmation, Congratulation, and Recommendation Letters; Negative Letters - Complaint, Collection, and Refusal Letters

Lesson 3: Neutral Letters - Acknowledgement, Deferral, Cover, Order, Condolence, and Apology Letters; Inquiry Letters

Lesson 4: Parts of an Envelope; Creating Envelopes and Labels with MS Word

Lesson 5: E-mail Writing Guidelines: E-mail Etiquette and Management with MS Outlook; Creating Fax Cover Sheets with MS Word

Lesson 6: Parts of a Memo; Memo Layout and Writing Guidelines; Creating Memos with MS Word Templates; Creating Forms with MS Word

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COURSE NOTES:-

Course material is provided as an ongoing reference.

A certificate is issued upon the student’s completion of the course and on attaining a pass mark of 75% or higher for the final assessment.

PREREQUISITES  None

 Courses Start every Monday

We are open weekdays, one evening and Saturday mornings.

Flexi-Time Self-Paced, Pick-'n-Mix Training. Our Exclusive System allows you to learn at your own pace within your own flexible, time commitments. There is no need to keep pace with other students

Set your own schedule; You can create a schedule that lets you accommodate your job, your family and other time commitments.

Financial arrangements available or use our Time Payment Plan.

WINZ  Funding may be available  - conditions apply.

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